Last Updated: January 1, 2023
Click to read the Special Notice for Collection of Personal Information Related to the COVID-19 Pandemic
Introduction to this Privacy Notice
Wyndham Destination Network, LLC is a subsidiary of Travel + Leisure Co., and does business as 'Panorama.' Panorama's business operations includes many subsidiary entities and consists of brands including RCI, Panorama Travel Solutions, 7Across (formerly DAE), The Registry Collection, Extra Holidays, Love Home Swap, TripBeat, @Work International, and Alliance Reservations Network (collectively 'Panorama,' the 'Panorama Group of Companies' 'we', 'us', or 'our'). We care about privacy issues and want you to be familiar with how we collect, disclose, and otherwise use ('Process') information about you. This privacy notice ('Privacy Notice') describes our practices in connection with information we collect through our websites ('Websites'), social media pages we control ('Social Media Pages'), and software applications we make available for use on or through computers and mobile devices ('Apps'), that include a link to this Privacy Notice, and through any of our offline activities, such as when you provide your information on the phone via our call centers or in person ('Offline Activities') (collectively, including the Websites, Apps, Social Media Pages, and Offline Activities, the 'Services').
Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, such that our practices may be more limited in such jurisdictions.
Our privacy practices also may vary among our Affiliates and brands depending upon their function and their offered products and services. Please review the privacy notices linked to or referenced in their respective Services and note that the data controller of your Personal Information will be the Affiliate which provides the Services to you.
Supplementary Privacy Notice for US Residents: Click here to read about 'Your California Privacy Rights' and your additional rights if you are a resident of Virginia. Additional rights for residents of Nevada are also provided.
Please read the following to learn more about our privacy practices.
What Information Is Collected and How Is It Collected?
1. We may collect 'Personal Information' (information that identifies you or relates to you as an identifiable person) about you such as your:
2. We may collect information from you when you interact with us such as when you:
3. Other information we collect about you:
We use information in a variety of ways, including to analyze site traffic, understand customer needs and trends, carry out targeted promotional activities and to improve our services.
As aggregated, de-identified or anonymized information does not constitute Personal Information, we may use it for any purpose.
Why and How We Use Your Information
We may Process Personal Information in connection with any of the following:
When We Disclose Your Information
We may disclose your information as follows:
How Do We Safeguard Your Information?
Security of Your Information: We will take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all information you provide to us via the Services.
Other Important Information
Your Choices and Rights
How Can You Contact Us?
Supplementary Privacy Notice for US Residents ("Supplementary US Notice")
Panorama
Attn: Legal Services-Privacy
6277 Sea Harbor Drive
Orlando, FL 32821
Personal Information Category | Identifiers such as your real name, alias, title, military or other service rank, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, account number, rewards program number, and other similar identifiers. |
Purposes of Collection | We may collect this information to establish a business record of you, setup rewards and other accounts, create login credentials for you, and for similar reasons. We may collect this information to communicate to you about your purchases, transactions, contracts, our business relationship with you, and for similar reasons. We may collect this information to provide you with surveys for quality assurance, product development and more. We may collect this information to facilitate communications to you regarding products/services that may be of interest to you. We may collect this information to provide a list to resorts, homeowner's associations ('HOAs'), and third party partners related to your transactions, election activities, ownership and more. We may collect this information to verify your identity such as when you request access to your Personal Information or apply for financing. We may collect this information such as government id related information in order to process your financing application or provide information to a travel provider such as an airline pertaining to your reservation. We may collect this information to provide a list of your emergency contacts. We may collect this information to meet a legal requirement such as recording a title or similar functions. We may collect your signature on documents like contracts, financing terms, waivers, etc. |
Personal Information Category | Customer Records: Paper and electronic records containing Personal Information, such as name, signature, physical characteristics or description, address, telephone number, education, current employment, employment history, social security number, passport number, driver's license or state identification number, insurance policy number, bank account number, credit or debit card number or any other financial or payment information, medical information or health insurance information. Some information in this category may overlap with other categories. |
Purposes of Collection | We may collect this information to set up ownership, membership, online and other accounts you request. We may collect this information to process and/or administer your financing applications and financing, your contracts, your reservations, your loyalty and/or rewards accounts, and more. We may collect this information to determine your eligibility for certain products or services. We may collect this information to process payments and purchases of any of our products or services. We may collect this information to verify your identity such as when you request access to your Personal Information or apply for financing. We may collect this information if you engage in certain physical, sports or similar activities at our resorts and other properties. We may collect this information to detect and prevent fraud. We may collect this information to comply with applicable laws and to meet other legal obligations. |
Personal Information Category | Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Purposes of Collection | We may collect this information to process and/or administer your financing applications and financing, your contracts, your reservations, your loyalty and/or rewards accounts, and more. We may collect this information to personalize your services/products, provide helpful suggestions, respond to your commercial inquiries, and facilitate communications to you of products/services and related features that may be of interest to you. We may collect this information to create efficiencies in managing reservations and recurring commercial interactions with you or otherwise managing our ongoing business relationship. We may collect this information to maintain a record of your consuming history preferences and tendencies to better serve you, to personalize an experience for you, and to meet other needs of offering, providing and maintaining an ongoing service relationship with you. We may collect your survey answers about events, products/services and more for quality assurance, product improvement, and to facilitate marketing that may be of interest to you. |
Personal Information Category | Protected Classifications: characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information. |
Purposes of Collection | We may collect this information where needed for a legal or financial document such as when we collect your marital status for a financing application. We may collect this information where needed for a reservation, such as where we may need your gender to report to the airlines. We may also collect this information like gender to address you with the proper salutation. We may collect this information to provide you with the proper accommodations or assistance such as when you notify us of health related accommodations you require related to a reservation. We may collect additional information in this category as appropriate. |
Personal Information Category | Biometric Information: physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including fingerprint, faceprint, hand, palm, and voice recordings, and health or exercise data that contain identifying information. |
Purposes of Collection | We may collect biometric information in order for you to access portions of a resort or property or to assist in a law enforcement investigation. |
Personal Information Category | Internet Activity: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident's interaction with an internet website, application, or advertisement, as well as physical and network access logs and other network activity information related to your use of any company device, network or other information resource. |
Purposes of Collection | We may collect this information to improve our website functionality, improve transaction throughput, and personalize your experience. We may collect this information to determine what interests you to facilitate targeted communications of products and services to you. We may collect this information to judge the effectiveness of any online marketing campaigns. |
Personal Information Category | Geolocation Data: General or precise geographic location information about a particular individual or device. |
Purposes of Collection | We may collect your postal address and/or the location associated with your device to create demographic analysis of visits to our site, prevent fraud and promote interest in our products to better market to and understand our customers. Your location may be used to send you messages or notifications depending on your jurisdiction and settings. We may collect this information because of differences in jurisdictional laws to be sure we are compliant in our presentation of content. |
Personal Information Category | Audio/Visual Data: audio, electronic, visual, thermal, olfactory, or similar information such as, CCTV images and photographs, and audio recordings (e.g., recorded meetings). |
Purposes of Collection | We may collect this information for quality assurance of product/service presentations or communications, when you pose for videos/photos or provide audio recordings at our resorts or to us in any manner in order to improve our products and services, when you participate in activities or excursions or attend other events as part of service delivery. We may collect this information in public areas of our facilities and online to provide safe and secure facilities and to ensure quality assurance. |
Personal Information Category | Employment History: professional or employment-related information. |
Purposes of Collection | We may collect details of your employment history such as job title and length of time at your employment to process a financing application. We may collect employment history as part of a larger analysis of you and what products/services would be well suited for you. We may collect details of your employment history as part of your credentials if you run for an elected position within the HOA of your vacation ownership property. |
Personal Information Category | Education Information: information about education history or background that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99). |
Purposes of Collection | For example, we may collect this information in order to process financing, in order to match your potential interest and likelihood of purchasing certain products/services, and as part of any office election you may run for as a candidate related to an HOA. |
Personal Information Category | Profiles and Inferences: inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Purposes of Collection | For example, we may infer what products or services may interest you, your predicted attachment to your purchased products, your likelihood of purchasing other products, your likelihood of exacting contract and financing terms, and more. We may collect demographic information about you, such as your age, income, etc. |
Personal Information Category | Sensitive Personal Information: Social Security number, passport number, driver's license number, or other government-issued identification number; financial account details, with or without any information that would permit access to the account, or credit history; or information on race, religion, ethnicity, sexual practices or sexual orientation, medical or health information, genetic or biometric information, political or philosophical beliefs, trade union membership, background check information or criminal records. |
Purposes of Collection | For example, to perform services or provide products requested or reasonably expected; to detect security incidents; to resist fraudulent or illegal actions; to ensure physical safety and natural persons; to service accounts and process payments or transactions; to provide financing or verifying California resident's information; to maintain quality of or to enhance our services or systems. |
OTHER PURPOSES FOR COLLECTING AND USING YOUR PERSONAL INFORMATION:Generally, we may use all of the above categories of Personal Information for the following purposes where applicable:
If after reviewing this Privacy Notice, you have any questions, complaints or privacy concerns, or would like to make any requests in relation to your Personal Information, or obtain further information on safeguards used for international transfers, please send an email to our Privacy Group at Privacy@rci.comor send a letter to (please indicate our Affiliate or brand you typically do business with):
Panorama
Attn: Legal Services-Privacy
6277 Sea Harbor Drive
Orlando, FL 32821
If you have a complaint or concern about how we Process your Personal Information, we will work to address such concern(s). Also, you may call us at 1-844-724-4444. You may also direct your complaint/concern to the applicable data protection authority.
Privacy Notice to Business Relations
Introduction
Travel + Leisure Co., business operations include many subsidiary entities and consists of brands including RCI, Panorama Travel Solutions, 7Across (formerly DAE), The Registry Collection, Love Home Swap, TripBeat, @Work International, and Alliance Reservations Network (collectively "T+L," the “T+L Group of Companies” “we”, “us”, or “our”).
The T+L Group of Companies receive products and services from multiple suppliers as well as provide a wide range of products and services to individual consumers and to businesses or other organizations through our websites, mobile and software applications, social media pages we control, and other online and offline activities such as when you provide your information on the phone via our call centers or in person (collectively, the "Services"). When Services are provided to or received from business, enterprise or other organizations but not an individual consumer contracting directly with us, it is referred to as "B2B Services"
The T+L Group of Companies care about privacy issues and wants you to be familiar with how we collect, disclose, and otherwise use ("Process") information about you, including information that identifies or relates to you as an identifiable person (“Personal Information”).
Scope and Application
This Privacy Notice to Business Relations (this “B2B Privacy Notice”) describes how Panorama Processes Personal Information about employees or representatives of our existing and prospective business clients, suppliers, service providers, agents, consultants, advisors, business partners, and investors (“Business Relations”). Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, such that our practices may be more limited in such jurisdictions.
Our privacy practices also may vary among entities within the T+L Group of Companies as well as amongst and between Travel + Leisure Co. and any of its other affiliated operating entities (“T + L Affiliates”) depending upon their function and their offered products and services. Please review the privacy notices linked to or referenced in their respective Services and note that the data controller of your Personal Information will be the T + L Affiliate which provides the Services to you.
California Residents: Click here to read about "Your California Privacy Rights"
If you or your company or organization have separate contractual agreements with us concerning our collection, use, or disclosure of your Personal Information, those agreements control and supersede anything stated in this B2B Privacy Notice.
Individual Access
This B2B Privacy Notice does not apply to our processing of Personal Information (as defined in the respective privacy notices) about individual consumers (interacting with us in their personal capacity), our employees or our contractors (whether directly or indirectly contracted). Please refer to the privacy notice linked to the specific Service for more information.
Please note that your access to and use of our B2B Services may be administered by your company or other organization to which you are a member. In such cases, authorized personnel at your organization may have access to your Personal Information collected by these B2B Services, and your organization may have policies applicable to your use of them. Panorama is not responsible for our Business Relations' policies and practices related to data privacy and security, which may be different from this B2B Privacy Notice and any applicable specific privacy notices. If your organization is administering your use of our B2B Services, please contact your company with any privacy questions or requests related to your use of the specific B2B Service.
Information We Collect and How It Is Collected
Most of the Personal Information that we handle in connection with the B2B Services is not collected on this website, but rather through separate contractual relationships governing our collection, use, or disclosure of your Personal Information.
When you access this website or engage with us by email or other transaction or interaction, we may collect the following Information, including any of the following as private contact information or business contact or other information:
The foregoing may include private contact information (versus business contact information), if necessary. It is possible that you may submit other Personal Information to Panorama, for example in a question you ask through a contact page or submit in the comment box with your order.
We use information in a variety of ways, including to analyze site traffic, understand customer needs and trends, carry out targeted promotional activities and to improve our services.
As aggregated, de-identified or anonymized information does not constitute Personal Information, we may use it for any purpose.
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Why and How We Use Your Information
We may Process Personal Information in connection with any of the following:
When We Disclose Your Information
We may disclose your information as follows:
Safeguarding Your Information
We will take reasonable steps to protect the Information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure your Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all Information you provide to us via the Services.
Other Important Information
Your Choices and Rights
Other Global Jurisdictions
A. Your Australia Privacy Rights
1. This section of our B2B Privacy Notice applies specifically to individuals located in Australia. If you are located in Australia, to the extent of any inconsistency between this section of our B2B Privacy Notice and the remaining sections of our B2B Privacy Notice, this section will prevail.
2. This B2B Privacy Notice applies to the Panorama group of companies. Each entity in the T+L Group of Companies may share your Personal Information with other entities within the group.
3. Definition of “Personal Information”
3.1. For individuals located in Australia, “Personal Information” includes an opinion about you.
4. By providing Personal Information to us, you consent to our collection, use and disclosure of your Personal Information in accordance with this B2B Privacy Notice and any other arrangements that apply between us. We may change our B2B Privacy Notice from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current B2B Privacy Notice.
5. In the course of providing you with products or services, we collect Personal Information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your Personal Information from you directly. In some cases however, we will collect information about you from a third party. For example, we may collect Personal Information about you from third party service providers or agents assisting us to provide products or services to you.
6. Overseas disclosure of Personal Information
6.1. As part of a global business, we may disclose your Personal Information to recipients that are located outside of Australia, including to our Affiliates located in the United States, United Kingdom, and Singapore.
6.2. When you provide your Personal Information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that Personal Information in compliance with the Privacy Act 1988 (Cth) and the associated Australian Privacy Principles (APPs). We will, however, take reasonable steps to ensure that any overseas recipient will deal with such Personal Information in a way that is consistent with the APPs
6.3. The privacy and collection practices of entities to which we disclose Personal Information are governed by their own privacy policies and collection notices.
7. Correcting Personal Information
7.1. If you believe that the Personal Information we hold about you is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.
7.2. If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the Personal Information stating that you believe the information is inaccurate, incomplete or out of date.
8. Complaints
8.1. If you have a complaint about our collection, use or disclosure of your Personal Information, or you wish to make a complaint about a breach of the APPs, please contact us at the details set out above. You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.
How Can You Contact Us?
If after reviewing this B2B Privacy Notice, you have any questions, complaints or privacy concerns, or would like to make any requests in relation to your Information, or obtain further information on safeguards used for international transfers please send an email to our Privacy Officer at B2Bprivacy@travelandleisure.com or send a letter to:
Panorama
Attn: Legal Services-Privacy
6277 Sea Harbor Drive
Orlando, FL 32821
If you have a complaint or concern about how we Process your Information, we will work to address such concern(s). Also, you may contact us at B2Bprivacy@travelandleisure.com. You may also direct your complaint/concern to the applicable data protection authority.